One price per event.
Paid once.

Once. You pay for an event, not for a subscription — pick the plan that fits that event, pay for it once, and it stays active for that event. There is nothing to cancel and nothing renews.

Nothing is charged automatically — there is no per-guest overage fee anywhere on this platform. When an event reaches its plan's guest limit, new replies pause until you move that event up a plan, and moving up only charges the difference between what you already paid and the new plan. If your event is bigger than every plan listed here, that is what Custom is for: we agree the guest number and the price with you before anything is charged.

Yes, from that event's payment settings, at any time. You are charged only the difference between the plan you already paid for and the new one, and the change takes effect immediately. Moving an event back down to a smaller plan is not something you can do yourself — contact us and we will sort it out.

Most plans here are unlimited — you buy each event separately, so you can run as many as you like. Classic covers 1 event, Signature covers 1 event, Grand covers 1 event, Enterprise covers 1 event. Once a plan's allowance is used up, the next event is simply bought on whichever plan suits it.

By credit or debit card, handled by Stripe — we never see or store your card details. If your account is set up for bank transfer instead, that option appears at checkout.

A full refund within 14 days of purchase, as long as the event has not gone live. Once an event is live we issue pro-rated credit towards a future event instead, because the invitations are already out and the guest list is already collecting replies. To ask for one, send us a refund request with the event name and the email you paid with. We reply within 2 business days, and an approved card refund is returned to the card you paid with — bank transfers are returned the same way they came in.

Yes — Fancy Check-in is an Android app that turns a tablet into a door scanner. It keeps your whole guest list on the device, so it carries on working in a venue with no signal and catches up with your dashboard afterwards. There is also a scanner that runs in a browser on any device with a connection. Ask us which plans include each one and we will tell you before you buy.

Tell us about the event — guest numbers, dates, venue — and we will say plainly which plan fits, or quote you for something built around it. We would rather do that than sell you a plan that turns out to be the wrong shape.